Golden
Mile Booking Procedures
Booking
– Availability Request:
Once
you have found the accommodation you like the first step is to fill
in Booking Form (easily accessed on the web site). Please provide us
with as much information as possible in order for us to provide you
with an efficient, fast, effective and quality service.
If the
holiday you are booking is arranged directly with us, all the travel
details and documents will be sent directly to the client’s address
specified. If the arrangements are made through a Tour Operator, Travel
Agent or one of our International General Sales Agents, all communications
from our Company will be sent directly to the agent, which will further
communicate the information to the client, as they are acting as the
agent of the client.
Payments
& Deposits
A deposit
equivalent to 30 % of the Total (this quantity may vary depending on
the accommodation and the exact amount will be confirmed at the moment
of processing the booking) is due immediately if the dates of your trip
are more than 120 days away. In the event that your arrival date is
less than 120 days away, you must send us the full pre-payment in order
that we can proceed to make a firm booking.
The booking
is not confirmed, until the date shown on our Confirmation invoice issued
by our Company. In the case that we received your deposit before the
booking has been confirmed and that in the unlikely event that we unable
for whatever reason to accept the booking, your deposit will be refunded
in full. Alterations or cancellations by a client of an accepted booking
will be subject to the provisions stated in each accommodation own Terms
& Conditions.
Invoicing
You will
receive invoices at the time when we send you the Confirmation of your
booking. You must comply with the deadlines to fulfil the payments,
in the periods of time specified, otherwise the accommodation will be
opened up again for sale and you are liable to the specified cancellation
charges (see accommodations Terms & Conditions).
Reservation
Changes
The effective
date of change or cancellation is the date that GOLDEN MILE RESIDENCES
receives notice of the change or cancellation in writing, by Fax, letter
or E-mail. If you decide to alter details after your booking has been
accepted, it is subject to our discretion to accept this and an administration
fee of 5.000 Ptas or 30 Euros will be levied, unless otherwise stated
in our booking information. However, any changes to a passenger's name
originally shown on the booking or any alteration requested within 8
weeks of departure may be treated as a cancellation but to all effects
this is to be confirmed by Golden Mile Residences, your Tour Operator
, your Travel Agent or our International Sales Agent.
Cancellations
and No Shows
If the
guest does not pay the balance of their stay at the prescribed time,
the company reserves the right to cancel the booking. In this event,
or if the client cancels after the booking is accepted, the fee according
to each accommodations Terms & Conditions is payable by the guest. No
shows are regarded as a full cancellation and subject to the respective
cancellation fees.
Cancellation
Charges
Period
before departure in which cancellation notice is received:
| 16
+ weeks prior to arrival |
10%
of total Invoice |
| 8
– 16 weeks prior to arrival |
30%
of total Invoice |
| 4
– 8 weeks prior to arrival |
50%
of total Invoice |
| 4
and less weeks prior to arrival |
100%
of total Invoice |
| No
Show (no presentation on date of arrival) |
100%
of total Invoice |
We
strongly suggest that you opt for the Insurance Cover for this eventuality,
as indicated under our Optional Insurance
Service.
- We
reserve the right in any circumstances to cancel your travel arrangements.
For example the accommodation may be closed for refurbishment or a
service provider may decide to cancel its services. This equally applies
to other events such as acts of god, flooding, fire, and other man
made or natural disasters.
- GOLDEN
MILE RESIDENCES shall not cancel a holiday after the date when payment
of the balance of the price of the holiday has been received, unless
it is necessary to do so as a result of "Force Majeure" or unless
the client defaults in payment of such balance.
- If
GOLDEN MILE RESIDENCES cancel a previously confirmed booking for reasons
of "Force Majeure" at any time prior to departure, they shall inform
the Tour Operator, Agent or Guest without delay and shall offer the
choice of an alternative accommodation, or the full refund of the
money paid.
