Golden
Mile Terms and conditions
GOLDEN
MILE RESIDENCES act as a letting agent for the owners of properties.
Our standards of operation are recognised, regulated and guaranteed.
We are a legally constituted company and fully registered at the Registro
Mercantil de Malaga, Spain.
When
you forward us any of the questionnaires requesting availability or
for making a reservation, it is implicit that you are aware of the trading
Terms and Conditions and that you will abide by and accept them.
It
is also understood that the person who signs the booking form (from
now on referred to as the Hirer) certifies that he or she is authorised
to accept the booking conditions on behalf of all persons mentioned
in the booking form, including those substituted or added at a later
date. The signatory accepts that he is a member of the party occupying
the property, or that he is acting under instructions for the case of
an agent and that he is over 18 years of age.
Indemnity
No
guest shall hold GOLDEN MILE RESIDENCES, S.L responsible for any claims,
loss or damage, cost or expense (including reasonable Lawyer fees) to
persons or property, however caused, which may occur on or about the
accommodation, or in connection with travel thereto or therefrom. It
is recommended that each guest obtain insurance for the protection of
persons and property and for personal liability while travelling to
and from and occupying the accommodations.
Obligations
of the Hirer
The
number of persons (including infants) occupying the property may not
exceed the maximum number of persons mentioned on the booking form and
this is the contractual number which is not to be exceeded at anytime.
That the hirer will take good care of the property and will leave it
in the same condition of cleanliness and of repair as found upon arrival.
The hirer will also permit the owner, his representatives, or agents
access to the property in order to carry urgent maintenance. The necessity
of that maintenance is up to the owner or his agent, to decide.
The
hirer agrees to pay for any damage to the property caused or arising
during the hiring period, such as breakage, loss or damage to fittings,
fixtures, etc. up to the full rebuilding or replacement cost.
Damages
to the property or its contents will be assessed during the departure
time and agreed to by the Owner, his agent or representative and the
hirer. All parties involved should sign this assessment. The omission
due to whatever circumstance, of effectuating this assessment does not
liberate the hirer from this responsibility.
Therefore
it is agreed that all bookings are accepted on the condition that the
hirer is responsible and that he will pay for any telephone calls, damage,
loss and/or breakage to the property occupied, including such damages
(if any) which may only be discovered after departure. It is normal
procedure to leave an imprint or the details of your Credit Card as
deposit against breakage, telephone charges and miscellaneous incidentals
and that we are authorised to apply a charge in the event of damages.
In the case that no Credit Card is available a deposit for a minimum
total of 496 € must be paid by cheque or bank transfer and returned
by GOLDEN MILE RESIDENCES within 10 days of your departure.
We
regret that tents and caravans are not allowed in any of our properties.
Rate
Information
All
the rates for our quality Villa and Apartment Rentals are quoted in
Euros. Prices may be subject to change in case of
currency fluctuations (mostly with our International accommodation)
or changes in tariff, unless confirmed by us. All prices mentioned on
our confirmation booking are final. Unless specified, service charges,
taxes and other additional charges are included in the rental prices.
In
some destinations the service charges included do not cover porterage
of baggage, storage rooms or exceptional service for which the guest
may feel that a separate gratuity should be made directly to the person
you wish to gratify.
Ratings
To
help you better in your decision factor, we have devised a system of
ratings by which one can have an indication of price according to the
number of printed notes. Full information on prices can be obtained
directly from us.
Inclusions
Unless
otherwise specified at the time of booking, GOLDEN MILE RESIDENCES collection
of quality Villas and Apartments include Maid service and all other
installations, facilities and services specified on the property descriptions.
While we will do all that is possible to accommodate to these clients'
request's, we are not responsible for situations which may affect these
rentals, such as delays in arrival, strikes, and other causes or conditions
beyond our control. Under all circumstances we follow international
standards of practice, thus all accommodations must be vacated at the
latest by 10.00 hours on the date of departure and arrival should always
be after aprox 15.00 to 19.00 hrs, unless we have agreed and confirmed
differently.
Limitation
of Liability
GOLDEN
MILE RESIDENCES S.L, is a villa & apartment rental company and has
no control over equipment, facilities, operations, agents or employees
of the owner for the accommodation and shall not be liable for any claim,
loss, damage, cost of the expense of any person occupying or visiting
the accommodation, or their personal representatives, executors, administrators,
successors or assignee arising out of a) personal injuries, accident
or death; b) property loss or damages; c) loss or changed itinerary
resulting from any acts or omission of the owner for the accommodation,
his employees or agents, or any other party not under the direct employ
of GOLDEN MILE RESIDENCES SL, or from any act of God, War, Strikes,
Government or any other event or cause beyond its control.
- GOLDEN
MILE RESIDENCES will accept responsibility should the services which
it is contractually obliged to provide prove deficient or not of reasonable
standard, providing that we are notified immediately and that we are
given the opportunity to correct any possible deficiencies at the
time of the event, and only in the case that we are not able to correct
the issue in question. We therefore accept responsibility for ensuring
that the property you rent from us is supplied as described in our
Property description, Web Site, Brochures or through any other printed
material, and that the services offered reach a reasonable standard.
Thus complaints received after the end of the hiring period cannot
be accepted and will not be refunded or compensated in any manner
or form.
- GOLDEN
MILE RESIDENCES accepts responsibility for the acts and / or omissions
of our employees, agents, and suppliers save where they lead to death,
injury or illness. We will not accept in any case liability for death,
personal injury, illness or loss.
- GOLDEN
MILE RESIDENCES accepts no responsibility for and shall not be liable
in respect of loss or damage or inconveniences caused in connection
with sudden electricity cuts, water cuts, burst pipes, blocked drains;
nor for the arrival in or around the rented property of animals or
insects (e.g. bees, wasps, ants) or changes caused by force majeure
events beyond its control.
- In
the case of breakdowns at the property, including heaters, pumps and
swimming pool equipment, please notify us immediately.
- In
any case we cannot accept liability greater than the amount paid by
the hirer for the accommodation, in any circumstance and under any
case.
Contacting
us after departure
GOLDEN
MILE RESIDENCES offices are open Monday to Friday from 09.00 hrs to
19.00 hrs (GMT + 1 hour). Outside this hours you can contact us, only
in the event of emergencies or when experiencing any complaints pertaining
to accommodation or services you have booked with us, on Tel. +34 611
541930. If you do not reach one of our agents, leave a clear message
indicating your name and the nature of the problem. As general practice
when travelling to other destinations, we shall provide you with the
name of a local contact (Concierge, Agent, Management Firm or one of
our Representatives) who can handle your complaint on site. Either way
for any reasonable expenses incurred on phone calls to our office you
must keep receipts so you can be refunded by our Company at your return
home.
In
the event of a Complaint
Should
you have a cause for any complaint, please inform us immediately. We
will try to rectify the problem whilst you are travelling. In the unlikely
case that things are not resolved to your satisfaction, please notify
our Client Services Department, within 28 days of your return, giving
us full details of the problem.
Disputes
arising out of or in connection with this contract which cannot be amicably
settled, may be referred to arbitration in the Province of Málaga, Spain
or failing this to the Arbitration Courts of Madrid, Spain.
PRICE
POLICY
Golden
Mile Residences makes the following Price Policy on all properties rented.
1.- PRICE
GUARANTEED
For
all reservations made within the Spanish Peseta or Euro denomination,
the prices are fixed and guaranteed as stated and confirmed to the client,
when the Confirmation Invoice is sent.
2.-
CURRENCY FLUCTUATIONS
The
prices quoted could suffer surcharges due to Currency fluctuations.
Even in this case, we will absorb an amount equivalent to 2.5% of the
contracted rate, excluding the optional charges, such as Insurance Policies.
If
the surcharge to be levied due to these causes exceeds more than 8%
of the basic price quoted you may opt to cancel and receive a full refund
of all monies paid
3.-
TAX / VAT INCREASES
All of
our quoted prices include the respective Taxes or Vat (Value Added Tax)
at the prevailing stipulated rates in each Country. Nevertheless if
for some reason this Tax varies, GOLDEN MILE RESIDENCES reserves the
right to either notify you of this increase for your settlement or alternatively
to omit this charge increase.
