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  Rental Information

  Renting a property? Let Golden Mile help you search for your perfect home and assist you throughout the property rental process.

  • Booking Procedures
  • Rent Terms and Conditions
  • Welcome Extras
  • Unique Travel Experiences
  • Groups and Incentive Travel

  • How Can We Help
  • Collaborate With Us
  • In the Event of a Complaint
  • Disclaimer

• Booking Procedures

  Once you have found a property you like the first step is to fill in the Availability / Reservations Request at the bottom of the page , completing all the information boxes. It is essential that you tell us everything we ask for, since this is the only way that we can provide you with an efficient, fast and good quality of service.

  If the holiday you are booking is arranged directly with us, all the travel details and documents, will be sent directly to the clients address specified. If the arrangements are made through a Tour Operator, Travel Agent or one of our International General  Sales Agents, all communications from our Company will be sent directly to the agent, which will further communicate the information to the client, as being the agent of the client.

  Availability and Reservation Request

  We hope that you have found a property that appeals to you. To find out whether accommodation is available  for the dates of your interest you will need to contact us, as soon as possible. If the availability of the Property you have found is available on line, you can proceed to book it immediately and obtain your confirmation in seconds.

  For properties which are not yet on our On Line booking facility, please fill in each box below and we will reply to you promptly. When you complete it, press the Send E-Mail button or alternatively print this form and fax it to us on + 34 – 902 – 118307. Thanks!

  The acceptance of the bookings is based on the following criteria:

  1. Party leaders must be at least 18 years-old and be authorized by all members in the party to make the booking and accept all present terms and conditions on their behalf. The terms and conditions also include any details on other pages such as FAQS, EXTRAS and GENERAL INFORMATION.

  2. Receipt of the booking deposit will act as acceptance of all the terms and conditions.

  3. Party leaders will be responsible for payments and for informing the rest of the party of arrangements.

  4. Accommodation is only reserved for the persons listed on the booking. All persons including any children under 2 years-old at time of occupancy must be listed on the booking.

  Payments – Deposits

  A deposit equivalent to 30 % of the Total (this quantity may vary depending on the property and the exact amount will be confirmed at the moment of processing the booking) is due immediately if the dates of your trip are more than 120 days away, to secure the booking.. All money paid to us is send directly to the Bank Accounts of the property owners as a booking guarantee being part of our contracts with them. The remaining total must be with us, 30 days prior to arrival. In the event that your trip date is below 120 days, you must send us the full pre-payment in order that we can proceed to make a firm booking.

  The booking is not being accepted, until the date shown on our Confirmation invoice issued by our Company. In cases that we have received your deposit before the booking has been accepted and that  we finally are unable for whatever reason to accept the booking, your deposit will be refunded in full. Alterations or cancellations by a client of an accepted booking will be subject to the provisions underneath (under the separate headings of Terms and Conditions.)

  Invoicing

  You will receive invoices at the time when we send you the Confirmation of your booking. You must comply with the deadlines to fulfil the payments, in the periods of time specified, otherwise the accommodation will be opened up again for sale and you are liable to the specified cancellation charges (see underneath).

  Reservation Changes

  The effective date of change or cancellation is the date that GOLDEN MILE  receive notice of the change or cancellation in writing, by Fax, letter or E-mail. If you decide to alter details after your booking has been accepted, it is subject to our discretion to accept this and an administration fee of € 60 Euros per person will be levied, unless otherwise stated in our booking information. However, any changes to a passengers name originally shown on the booking or any alteration requested within 8 weeks of departure may be treated as a cancellation but to all effects this is to be confirmed by Golden Mile, your Tour Operator , Travel Agent or our International Sales Agent.

  Any date changes will only be accepted more than 90 days before arrival. Cancellation charges will be incurred if duration shorter than booked notified before arrival. These provisions apply automatically and can not be waivered under any circumstances. All guests must have adequate insurance cover and we strongly recommend cancellation insurance is included.

  Cancellations and No Shows

  If the client does not pay the balance of the holiday rental at the prescribed time, the company reserves the right to cancel the booking. In this event, or if the client cancels after the booking is accepted, the insurance premium (optional) and the deposit will be forfeited, according to our Cancellation Policy below. Additionally, if cancellation occurs for further reason, the insurance premium and the following cancellation charges will be payable by the client. No shows are contemplated as a full cancellation.

  Cancellation Charges

  Period before departure in which cancellation notice is received:

  16 + weeks prior to arrival	10% of total Invoice
  8 – 16 weeks  prior to arrival	30% of total Invoice
  4 – 8  weeks  prior to arrival	50% of total Invoice
  4  and less weeks prior to arrival	100% of total Invoice
  No Show (no presentation on date of arrival)	100% of total Invoice

  We strongly suggest that you opt for the Insurance Cover for this eventuality, as indicated under our Optional Insurance Service.

  Cancellation by Golden Mile Residences

  • We reserve the right in any circumstances to cancel your travel arrangements. For example the property may be closed for refurbishment  or a service provider decides to cancel its services. This equally applies to other events such as acts of god, flooding, fire, other man made or nature created disasters.
  • GOLDEN MILE shall not cancel a holiday after the date when payment of the balance of the price of the holiday has been received, unless it is necessary to do so as a result of “force majeure” or unless the client defaults in payment of such balance.
  • If GOLDEN MILE cancels a previously confirmed booking for reasons of “force majeure” at any time prior to departure, they shall inform the Tour Operator, Agent or Client without delay and shall offer the choice of an alternative accommodation available, or the full refund of the money paid.

  Level of service

  Our commitment to you

  We will provide service through our rental executives while you are in resort. 2. We will provide a call out within 6 hours for an emergency deemed by the company to be a possible health and safety issue. 3. The company retains sole discretion to remedy any issues with the property arising during the occupancy. Guests should report any issues within office hours of their resort.

  The emergency call out is only for genuine emergencies and we ask for guests to only use in emergency situations.

  BEFORE YOU GO

  Please check all members of the party have the appropriate travel documents, visas and health requirements for travel. No refunds can be made if you don't arrive.